Working With Us

Your Experts Talking With Our Experts

At Avecia OligoMedicines we pride ourselves in being flexible, responsive and customer intimate. We are as accustomed with relationships which have multiple points of contact – your experts talking with our experts – as we are with having single points of contact. We will mirror your organization to ensure you feel as comfortable as possible during our project interactions.

Here is an outline of what you can expect to happen if you place your project with us (for more details click on the text within the image).

The New Enquiry

When you have a new project, and you want to discuss it with Avecia, if you already know someone within our organization feel free to contact them. He/she will be delighted to take your enquiry and to channel it through to the appropriate person internally.

If you don’t already know anyone in Avecia then please call our central enquiry telephone line +1 (508) 532 2602 or send us an e-mail to oligomedicines@aveciabiotech.com

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First Contact from Avecia

When we receive your enquiry you will be contacted by one of our regional Commercial Development Managers (CDM). He/she will become your local point of contact.

The CDM will work with you to put in place a simple non-disclosure agreement so we can begin a two way exchange of information. He/she will then obtain from you your high level needs (for example, if you require manufacturing he/she will ascertain your scale, clinical phase and timing requirements)

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Early Scope Definition

The CDM, on your behalf, will liaise with the internal organization and will project a picture of your needs. This may surface some supplementary questions (for example, what assays are required, what specifications the material shall meet).

The CDM will loop back with you on the supplementary questions and, depending upon the complexity of the open issues, may suggest a direct exchange between your technical expert and their counterpart in our organization.

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The Proposal

Once we have an understanding of your needs we will issue a proposal for the work you are requesting. We view our proposals as draft documents. They are the first opportunity for us to spell out exactly what work we would do in order to meet your project requirements. They also provide the first opportunity for you to see the cost associated with the work you have requested.

After the issue of the first version proposal, we would typically engage in a discussion to confirm that the proposed project scope adequately meets your needs. Any adjustment in scope and content would be captured in a reissued second version proposal. This discussion and iteration of the proposal will continue until you are completely satisfied that the project details exactly meet your needs, and that the scope of work you are requesting is commensurate with your available funding.

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Supply and Quality Contracts

We do not require a contract to be in place before beginning a project, we leave that decision to the customer. In the absence of a contract the prospective project would be subject to our standard Terms and Conditions which will be attached to the proposal.

Similarly, we do not require Quality Agreements to be put in place. We do however, believe it is good practice to operate under the guidance of a Quality Agreement – it is mandated by certain regulatory authorities (e.g. EU). The regulators view it as the customer's responsibility to establish the Quality Agreement. We do have template agreements which we would be happy to provide as a start point for a discussion.

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Project Sign-on

Once the final proposal scope is agreed upon, the proposal is frozen and the project is initiated by your signing of the project acceptance portion of the proposal.

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Project Management

Avecia OligoMedicines is a project management based organization. All customer projects are assigned a Project Manager. He/she will become your primary point of contact through the project execution. He/she will have internal ownership for your project and will oversee delivery of all aspects of your project across all of our delivery functions.

Again through the project delivery phase we encourage multipoint interfacing – your experts talking with our experts. The Project Manager will remain a constant feature in all discussions but he/she will not constrain the flow of interactions across all interfaces where you desire a dialogue.

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Scope Changes

Once the proposal is signed, the initial scope of the project is locked. If a scope change is required this will be summarized in a Change Request Form which details the change to the original scope, the reason for the change, and the cost implications. The change will only be enacted once both parties have signed and approved the Change Request Form.

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Post Event Review

We are a learning organization. We conduct post-event reviews on all projects and after all significant intermediate project milestones. We distil the non-customer confidential learning from these reviews into our entire organization. Continuous improvement is one of our core values.

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After the Project

We don’t just want to talk to you when you have a live project. Our Business Model is based on long-term customer-intimate relationships. Between projects your local Avecia Commercial Development Manager will maintain regular contact with you so we can continue to understand your evolving needs and concerns. We are available for consultation and discussion at all stages of your journey through the clinic.

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